Our courier service operates overnight for next day delivery. Fresh seafood ordered by 10:00am can be delivered to your door next day within 24 hours across the UK.
Berwick Shellfish company delivers seafood to all UK postal codes with the following exceptions – Ireland, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly, all Scottish Islands, highlands and North of Falkirk.
To have your seafood delivered to a different address from your billing address, please provide an alternative UK postal delivery address when checking out - the Berwick Shellfish Company will do the rest.
Scheduling your delivery
When using the check-out in our online fish shop, you are able to specify which delivery day you would prefer (Tuesday to Saturday). You can place an order and schedule its seafood delivery up to three weeks in advance.
We are partnered with a very reliable courier company, on occasions the delivery time might stretch to the afternoon up to 6pm but that is a rarity.
Usually a signature is required from the person who receives your seafood delivery. If you are not going to be at home to receive your delivery, please leave special delivery instructions for the delivery driver by inputting your requirements in the "Delivery Instruction" box during the checkout process. If there is no answer at the address the courier will try and deliver to a neighbouring address (unless stated not to do so in the delivery instructions on your order). Please be aware, if you are not available to take delivery or have not left suitable instructions for the delivery driver, or contact with a neighbouring address to take the delivery cannot be made, or the driver feels it would not be unsuitable to leave the delivery it will become your responsibility to collect the delivery from the local depot, your order may be re-delivered the following day if the courier can find time in their delivery route. We cannot accept responsibility for deliveries that have not been signed for, or for orders that have to be re-delivered.
Amending or cancelling your order
We do not take payment from your credit or debit card until the day of dispatch. To amend the date of an existing delivery or to make a cancellation please contact us via phone, email or leave a message on our answer phone (PHONE NUMBER). We will not be able to amend or cancel a delivery after 9.30am on the day of dispatch (e.g., contact us before 9.30am on Wednesday to cancel a delivery scheduled to be with you on Thursday).
When will my order arrive?
Our courier operates overnight for your next day delivery. Fresh seafood ordered by 10:00am can be delivered to your door next day by 6pm - home delivery within 24 hours across the UK.
Please note: For next day delivery, we must receive your order by 10:00am. Some northern Scottish postcodes are subject to a two-day delivery service.
What happens if I'm not home?
Delivery instructions must be left in case you are unable to sign for the delivery. Please leave special instructions for the driver by inputting your message to the 'delivery instruction' box during the checkout process. The courier company will leave your delivery wherever you specify, however as you were not available to sign for your fish order, we cannot accept liability if it is not there when you return.
How is the seafood packaged for delivery?
Your seafood is bagged and ready to cook or freeze on delivery. All your fish will be vacuum packed or sealed in trays, all labelled with use by dates and a suggested frozen shelf life (around 6 months), packaging or labelling may change depending on preparation or delivery limitations. Once your fish has been packaged to keep it in prime condition we place it into a lined insulated polystyrene box. The fish is surrounded with chilled gel packs to keep it cool and in perfect condition.
Who is the delivery courier?
We have used the same overnight courier company, APC to deliver our seafood to all major cities and locations across England, Scotland and Wales for over four years and have always found them to be efficient, polite and deliver on time
A cool tip: reuse and recycle!
You can always reuse the polystyrene that we send your fish in as packaging. Alternatively, some customers have told us that they make great stands for Cake Pops and we'd love to hear about your creative ideas.